Home

About

FAQ

Electronic Disclosure and Consent

In this agreement, "we," "us," "our," and "Ivella" mean Ivella, Inc. "You" and "your" refer to the business entity signing up for an Ivella account or using an Ivella product. "Communications" means disclosures, notices, agreements, fee schedules, privacy policies, statements, records, documents, and other information we provide to you, or that you sign and submit or agree to at our request.

Ivella is dedicated to providing the best online banking experience possible, including providing information to you electronically. By accepting this agreement, you agree that you are willing and able to receive Communications in electronic form, and consent to receive Communications in electronic form. If you do not give your consent to receive Communications in electronic and not paper form, you may not open an Ivella account. If you withdraw your consent to electronic Communications at any point after providing consent hereunder, we reserve the right to terminate your Account.

Delivery Methods

We will deliver Communications to you electronically, either through the Ivella website ("Website"); the Ivella mobile app ("App"); text or SMS messages ("Text Messages"); or through electronic mail ("E-mail"). If we do not deliver Communications to you through the above manners, we will tell you where you can go to receive such Communications.

We may be required by law to deliver certain Communications to you on paper even though you have consented to receive it electronically.

Hardware and Software Requirements

To receive and retain electronic Communications from CLIENT, you will need the following:

  • A mobile device with an operating system that supports everything below;
  • An internet connection;
  • A copy of the Ivella mobile app;
  • A hard drive or other method of storing data; and
  • A valid, active email address.

We may update these requirements periodically in order to maintain our ability to provide electronic Communications; if these requirements change in a substantial way, we will notify you of the changes.

Updating Contact Information

It is your responsibility to maintain accurate and current contact information so that we may send you electronic Communications. You can update your email address and other contact information by logging into your online account on the Ivella mobile app, in the "Settings" section, or by emailing us at support@ivella.com.

Requesting Paper Copies

We may choose to make paper copies of certain electronic Communications available upon request, but assume no obligation to do so. You may obtain a paper copy of an electronic Communication by printing it or by requesting we mail a paper copy. You may make requests for paper copies by emailing us at support@ivella.com.

Communications in Writing

We are required by law to give you certain information in writing. All Communications delivered to you in either electronic or paper format will be taken as information delivered "in writing."

Withdrawing Consent

You have the right to withdraw your consent to this agreement at any time. Withdrawing consent will terminate your Client account, including access to our Website and Mobile App. A balance refund check may be issued you upon account termination in accordance with this Agreement. You may withdraw consent by emailing us at support@ivella.com.